The system isn't failing. Nobody was taught to use it.
Most implementations that “don't work” are configured correctly. What's missing is a team that knows what each piece is for. We train end users, administrators and in-house developers, on the company's own account.
Signs that what's missing is training.
Everything goes through one person
There's one person who knows how the system works, and when they're out operations stall. It's the most expensive risk a company carries and the quietest.
Support gets asked what users could solve
Tickets for things a trained user handles in two minutes. You're paying consulting rates for everyday tasks.
New people joined and nobody trained them
They learn by watching a colleague, who learned by watching someone else. Mistakes get inherited and nobody remembers where they came from.
You use a fraction of what you pay for
Modules nobody opens, because it was never explained what problem they solve or who should be using them.
Not everyone needs to know the same things.
Content is built per role. A billing clerk and an in-house developer don't share a syllabus, and shouldn't share a session.
End user
By role and module. Whoever invoices learns invoicing, whoever buys learns purchasing. No tour of screens they will never open.
Administrator
Roles and permissions, custom fields and forms, workflows, saved searches and reports. The goal is that a small change no longer needs an outside vendor.
In-house developer
SuiteScript 2.1, SuiteQL, REST and SOAP integrations, and sandbox and deployment handling. For teams that want to maintain their own customizations.
Practice on the company's own account.
A standard syllabus is forgotten in two weeks. What sticks is having solved, in the session, the problem that has to be solved on Monday.
Assessment
What each person's role is, which modules they use and what they're currently solving outside the system. The program is built on that.
Tailored program
Content, length and format per group. Live sessions, remote or on site.
Sandbox practice
Work happens on the company's own data and processes. The exercises are transactions the team will actually run.
Material and follow-up
Documentation and recordings that stay with the company, plus a follow-up session, because the good questions show up once the team is actually using it.
What we get asked about training.
Let's start by seeing what each team needs.
Free assessment. One meeting defines which role needs what, and how long it takes.
Build a program