The NetSuite implementation didn't turn out as expected.
It's not unusual, and it's almost never the product's fault. We take over stalled, badly configured or abandoned projects and get the system to a state where it can actually be used.
If any of this is happening, it's an implementation problem.
The team went back to Excel
People enter data in NetSuite to comply, but decisions still get made on parallel spreadsheets.
The close takes longer than before
It was implemented to save time, and the accounting close went from one week to three.
The previous partner is gone
The project stopped halfway, with no documentation and nobody who knows why it's configured the way it is.
Nobody trusts the reports
NetSuite's numbers don't match accounting's, so everything gets re-checked by hand anyway.
Every change breaks something else
There are chained customizations nobody dares to touch, so any adjustment turns into a risk.
You're paying for modules nobody uses
They were in the original scope and never reached production, but the license gets billed all the same.
Understand first, change second.
Nobody can promise a plan before looking at the account. The assessment comes first and it's what defines everything else.
Assessment
1 to 2 weeks. We review configuration, scripts, integrations and how each area actually uses the system. Read-only access to the account is enough to start.
Findings and priorities
A concrete list ordered by business impact, separating what breaks the close, what slows operations and what is cosmetic. With estimated effort per item.
Remediation in sprints
Two-week sprints with demos. We start with whatever touches cash and period close, and move forward without interrupting operations.
Stabilization and handover
Documentation of the final state plus team training, so running the system doesn't depend on us.
Everything we find is written down.
Technical inventory
Scripts, workflows, custom fields and integrations, with the version each one actually runs under and which business process depends on it.
Gap map
What the original scope promised, what was actually delivered and what was left out. It also helps if there's an open contractual dispute.
Remediation plan with estimated effort
Every finding with an approximate cost, so you can decide what gets fixed now, what waits and what isn't worth it.
Documentation of the final state
So the next change doesn't start with an archaeological dig through the configuration.
What we get asked in these cases.
Let's start by knowing what shape the account is in.
Free initial assessment. A 45-minute call is enough to tell whether there's a rescue here.
Request an assessment